CINDY ALLEN
Cindy’s expertise in human impacts and enhanced performance stems from her unparalleled background and involvement in researching, teaching, writing about, and facilitating interactive, educational opportunities.
As one of the first instructors of crew resource management for the U.S. Air Force, Cindy developed and implemented the initial content for both classroom and simulator training for two USAF major commands. Relatability, coupled with flexibility, allowed her to work as easily and effectively with first-year crew members as she did with generals. Her program became the core course for introducing CRM and Human Factors/Line Oriented Flight Training. During her time in the Air Force, she also flew, instructed, and evaluated on various aircraft, from fighter type jets to those with multiple crew members and missions.
Captain Cindy Allen’s skill set bridges many management and facilitator roles. Currently, she serves as a leadership and human factors facilitator for thousands each year, as a trainer’s trainer, as a simulator evaluator for initial and recurrent training, as a new pilot interviewer, and as the editor of the Crew Resource Management Guide for United Airlines. Previously, Cindy managed the implementation of numerous industry-leading programs, including United’s Quick Reference Checklist and post-merger analysis and adaptation of CRM content for each fleet’s training syllabus.
Cindy believes the integration of human factors awareness, leadership, and development creates a formidable synergistic effect on performance, culture, and ultimately, on safety.
Cindy has a B.A. in International Business and M.A.S. in Aeronautical Science. She and her husband, Steve, live in Florida and Colorado. They enjoy the best of both places – skiing, hiking, biking, and beaching.